Privacy Policy

Adig Solutions (“ADIG”, “we”, “us”, or “our”) designs, supplies, installs, and supports smart classroom, audio-visual, and digital learning infrastructure for schools, colleges, universities, coaching centres, and other educational institutions, as well as audio-visual, conferencing, and workplace technology solutions for corporate and enterprise clients, across North East India. This Privacy Policy explains how we collect, use, store, share, and protect personal data belonging to our website visitors, prospective and existing clients (educational and corporate), institutional and corporate staff, students (where applicable), vendors, and other individuals whose data we process in the course of our business.

This Policy is issued in accordance with the Digital Personal Data Protection Act, 2023 (“DPDPA”), the Information Technology Act, 2000, and the rules framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), to the extent they remain applicable. By using our website, purchasing our solutions, engaging our services, or otherwise interacting with ADIG, you agree to the practices described in this Policy.

This Policy applies to personal data we collect through:

• Our website (adigsolutions.com) and any linked pages, forms, or downloads;
• Sales enquiries, demo bookings, quotations, and the Smart Classroom Buyer's Guide download;
• Installation, training, Annual Maintenance Contract (AMC), and support engagements at client premises;
• Communication via phone, WhatsApp, email, or our physical experience centres in Guwahati, Imphal, Aizawl, Itanagar, Agartala, and Shillong;
• Our role as an official channel partner of Teachmint, Maxhub, Samsung, and other original equipment manufacturers (OEMs) and software providers;
• Corporate/enterprise engagements, including workplace AV, video-conferencing, and meeting-room technology deployments, procurement, tendering, and B2B contracting;
• Recruitment, vendor onboarding, and other business-to-business interactions.

This Policy applies equally to our educational institution clients and our corporate/enterprise clients (for example, businesses procuring video-conferencing systems, interactive displays, meeting-room AV, or workplace collaboration solutions from us). Where this Policy refers to “institutions” or “clients,” it should be read to cover both educational institutions and corporate/business clients, unless a section expressly states otherwise.

This Policy does not apply to third-party platforms we integrate with or resell (for example, the Teachmint learning management platform), which are governed by those providers' own privacy policies. Where an institution's or company's students, staff, or employees use Teachmint, Maxhub, or Samsung products directly, that provider is generally the data fiduciary for data entered into their platform, and ADIG's role is typically limited to that of a solutions integrator/reseller, or a data processor acting on the client's instructions for specific support tasks. We encourage clients to review the privacy policies of Teachmint, Maxhub, and Samsung separately.

• Personal Data: any data about an individual who is identifiable by or in relation to such data, as defined under the DPDPA.
• Data Principal: the individual to whom the personal data relates (e.g., a client contact, student, or website visitor).
• Data Fiduciary: the entity that determines the purpose and means of processing personal data — in most contexts covered by this Policy, this is ADIG.
• Processing: any operation performed on personal data, including collection, storage, use, sharing, or deletion.
• Consent Manager: a person registered with the Data Protection Board who enables a Data Principal to give, manage, review, or withdraw consent through an accessible, transparent platform.
• Sensitive Personal Data: categories such as financial information, health data, biometric data, and, in the educational context, information relating to children, as recognised under the SPDI Rules and DPDPA.

4.1 Information You Provide Directly

• Identity and contact details: full name, designation, institution name, email address, phone number, and postal address (e.g., via our contact form, demo booking, or buyer's guide download);
• Institutional/corporate details: for client onboarding, GeM registration verification, quotations, and AMC contracts — institution or company type, GST/PAN details, and authorised signatory information where required for invoicing and compliance;
• Communication content: messages, enquiries, feedback, and testimonials you choose to share with us, including via WhatsApp;
• Payment-related information: billing details necessary to process EMI plans, invoices, and payments (we do not store full card or bank credentials; these are handled by our payment/financing partners).

4.2 Information Collected Automatically

• Technical data: IP address, browser type, device information, and approximate location, collected when you visit adigsolutions.com;
• Usage data: pages viewed, time spent, referral source, and interactions with our website, collected via cookies and analytics tools;
• Installation and support data: system logs, device serial numbers, and diagnostic information generated by installed hardware/software, collected during AMC and support visits, solely for service delivery.

4.3 Information We Do Not Intentionally Collect

ADIG's core offering is classroom and workplace hardware, AV infrastructure, and installation/training services. We do not operate a student-facing learning management system, and we do not knowingly collect student academic records, grades, or behavioural data through our own systems. Similarly, for corporate clients, we do not collect employee performance data, HR records, or meeting content. Where such data is visible to us incidentally in the course of installation or support (for example, on a screen during a training session or system demo), it remains the property and responsibility of the institution or company, and we do not retain, copy, or process it for our own purposes.

We process personal data only for purposes that are specific, lawful, and disclosed to you, including:

1. Responding to enquiries, providing quotations, and scheduling product demonstrations;
2. Delivering, installing, and maintaining smart classroom, AV, and digital learning solutions;
3. Processing orders, EMI applications, invoices, and GeM-related documentation;
4. Providing lifetime training, technical support, and AMC services;
5. Sending service updates, appointment confirmations, and, where you have consented, promotional communications;
6. Improving our website, offerings, and customer experience through aggregated analytics;
7. Complying with applicable tax, corporate, and regulatory obligations in India;
8. Protecting ADIG, our clients, and the public from fraud, misuse, or security incidents.

Under the DPDPA, we process personal data on the following grounds:

• Consent: for most website interactions (such as the contact form, buyer's guide download, and marketing communications), we rely on your free, specific, informed, and unambiguous consent, given through clear affirmative action (e.g., ticking a checkbox before submission).
• Legitimate Uses: certain processing — such as fulfilling a contract you have requested (a quotation, installation, or AMC), responding to a request you have voluntarily made, or complying with a legal obligation — is carried out under the “legitimate uses” grounds recognised by the DPDPA, without requiring separate consent.

Where processing relies on consent, you may withdraw it at any time (see Section 12), without affecting the lawfulness of processing carried out before withdrawal.

• ADIG's contractual relationship is with the educational institution, not directly with students or their parents/guardians. Institutions act as the primary data fiduciary for their students' data.
• Where our involvement requires processing data of a child, we do not knowingly process such data in a manner likely to cause harm to the child, and we do not undertake behavioural monitoring or targeted advertising directed at children, in accordance with DPDPA requirements.
• Any processing of children's personal data that ADIG does undertake (for example, incidental access during device installation, training sessions, or support visits) is carried out strictly on the instructions of, and with verifiable consent obtained by, the institution, which is responsible for obtaining parental/guardian consent where required by law.
• Institutions using our solutions are responsible for ensuring their own use of third-party platforms (such as Teachmint) complies with applicable child-data protection requirements, including obtaining verifiable parental consent where the platform processes children's data directly.

For corporate and enterprise clients (businesses procuring interactive displays, video-conferencing systems, meeting-room AV, or other workplace technology from ADIG), we process personal data of your authorised contacts, procurement/IT personnel, and end-users involved in installation, training, or support, strictly for the purposes described in Section 5.

• We treat business contact details, procurement communications, and site-access information shared by corporate clients as confidential, and use them only for order fulfilment, installation, training, AMC/support, and account management;
• Where our personnel access a client's premises, network, or devices for installation or support, we do so only to the extent necessary for the engagement, and do not access, copy, or retain unrelated business data, employee records, or meeting content;
• For B2B engagements, our lawful basis for processing is typically fulfilment of the contract with the corporate client and the legitimate uses recognised under the DPDPA, rather than individual consent, since the personal data processed (e.g., an IT manager's contact details) is provided in a professional capacity;
• Corporate clients remain responsible for informing their own employees about ADIG's involvement in supplying or servicing their workplace technology, where appropriate under the client's internal policies.

We do not sell personal data. We may share personal data, on a need-to-know basis and under appropriate contractual safeguards, with:

• OEM and platform partners: Teachmint, Maxhub, Samsung, and other brands we officially represent, where necessary to activate warranties, licences, or platform accounts you have requested.
• Service providers: logistics partners, installation subcontractors, IT/hosting providers, payment and EMI financing partners, and analytics providers, who process data solely on our instructions.
• Professional advisors: auditors, legal counsel, and accountants, where necessary for compliance or dispute resolution.
• Government and regulatory authorities: where required under Indian law, including for GeM compliance, tax filings, or in response to a lawful request from a court, law enforcement, or the Data Protection Board of India.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections for the transferred data.

We require all third parties with whom we share personal data to implement appropriate security measures and to process such data only for the specified purpose. If you would like the current list of categories of third-party service providers with whom we share personal data, you may request this by writing to our Grievance Officer (Section 16); we will provide these details within 7 working days.

Personal data collected by ADIG is primarily stored and processed within India. Where any processing occurs outside India (for example, if a technology or analytics vendor we use hosts data overseas), such transfer is carried out in accordance with the DPDPA and any conditions or restricted-country lists notified by the Central Government from time to time.

Our website may use cookies and similar technologies to remember your preferences, understand site usage, and improve performance. You can control or disable cookies through your browser settings; doing so may limit some website functionality. We do not use cookies to serve targeted advertisements to children, and our website is not directed at, or intended for use by, children browsing without supervision.

Under the DPDPA, you have the right to:

• Access a summary of the personal data we hold about you and the processing activities undertaken;
• Request correction, completion, or updating of inaccurate or outdated personal data;
• Request erasure of personal data that is no longer necessary for the purpose it was collected, subject to our legal retention obligations;
• Withdraw consent at any time, as easily as it was given, without affecting processing already carried out;
• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity;
• Register a grievance with ADIG and, if unresolved, escalate the matter to the Data Protection Board of India.

To exercise any of these rights, please contact our Grievance Officer using the details in Section 16. We will respond within the timelines prescribed under the DPDPA and its rules.

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Once a retention period below lapses, we securely delete or anonymise the corresponding data, except where we are required to retain it for a longer period under applicable tax, corporate, or other law, or to resolve an ongoing dispute.

We implement reasonable security practices and procedures, consistent with the SPDI Rules and DPDPA, to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Access controls limiting personal data access to authorised personnel on a need-to-know basis;
• Secure storage of digital records and physical documents at our offices and experience centres;
• Encryption of data in transit on our website;
• Regular review of vendor and partner data-handling practices;
• Employee awareness on confidentiality and data protection obligations.

No method of transmission or storage is 100% secure. In the unlikely event of a personal data breach that is likely to affect you, we will notify the Data Protection Board of India and affected Data Principals as required under the DPDPA, and take prompt steps to contain and remediate the incident.

Our website and communications may contain links to third-party websites or platforms, including those of Teachmint, Maxhub, Samsung, and our financing/EMI partners. We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies before sharing personal data with them.

In accordance with the DPDPA and the Information Technology Act, 2000, we have designated a Grievance Officer to address your queries, concerns, or complaints regarding this Policy or our data practices:

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The “Last Updated” date at the top of this Policy will indicate when it was last revised. We encourage you to review this Policy periodically. Material changes will be notified through our website or, where appropriate, directly to registered clients.

This Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Guwahati, Assam, subject to the dispute resolution mechanisms available under the DPDPA, including recourse to the Data Protection Board of India.

In keeping with good data-governance practice, ADIG maintains a log of material changes made to this Privacy Policy over time:

By submitting your information through our website, contacting us, or engaging our services, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.